Consumer Law

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Consumer Law | The Legal Advice Office

Consumer law advice and legal services especially pertaining to the purchase of defective and damaged motor vehicles and your remedies in these circumstances. Cancellation of Leases and contracts etc.

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How does the Common Law protect you in these circumstances and

How does the Consumer Protection Act No 68 of 2008 (CPA) protect you?

What do you need to do and what are the guidelines in this situation?

In our previous two blogs we looked at the choices a consumer has if he purchases a defective of a damaged item; especially related to motor vehicles.

What we call the three R’s ie the choice is repair, replacement or a refund.

In our last blog, we looked at then are entitled to a refund in respect of defective or damaged goods.

If the item you purchased is defective or damaged you are generally speaking entitled to either a repair, as a replacement or a refund.

The situation is however entirely different if there is nothing wrong with the item purchased from the supplier; as with an enquiry we had this morning from a lady who had purchased items online and then found that they were not exactly what she had intended to buy. There was however nothing wrong with the items themselves.

When are you as a consumer entitled to a refund? The Consumer Protection Act: No 68 of 2008 (CPA): Refunds:

We often get asked about refunds due to consumers in terms of the CPA or the common law.

As a result of yet another two enquiries today; which both dealt with a refund in respect of a defective and danged motor vehicle bought by a client, we believe that we need to explain this issue again today.

Because of the number of queries we receive on a weekly basis from our clients with regard to damaged and defective vehicle that they have bought; we are once again going to look at what to do in the situation where you have bought a “lemon” from a motor vehicle dealer.