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Consumer Law | The Legal Advice Office

Consumer law advice and legal services especially pertaining to the purchase of defective and damaged motor vehicles and your remedies in these circumstances. Cancellation of Leases and contracts etc.  

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Goodwill is essential for any business and good service is paramount to keeping your customers.

As Jerry Flanagan said:

“ Customers are like teeth. If you do not look after them, they go away one by one until there are none left.”

It is a pity that so many service providers do not give sufficient attention to their service delivery.

You get a real shock when you find out that an item that you just purchased is not working as it should or is defective and you paid a great deal of money for it.

That does not mean reading, writing and arithmetic as per the school syllabus.

It means: Repair, replace or refund.

These are your 3 choices you have in the event of a material defect in an item that you have bought.

Consumers now have the right to quality goods and services!

The Consumer Protection Act, No 68 of 2008; (CPA); which came into effect at midnight on the 31st March 2011 has changed consumer law in the RSA irrevocably.

There are a number of innovative consumer protection mechanisms in the CPA which are revolutionary in nature.

Hundreds of cars are bought and sold each day in the RSA.

If you bought a vehicle that is either defective or damaged or not fit for its intended purpose; what can you do about it?

Here is a case study.

What grounds do I need to cancel a sale?

What process must I follow?

  1. What do you do when you are involved in a dispute with another person?
  2. Have you recently bought a previously accident damaged motor vehicle; or otherwise a motor vehicle which has material defects?
  3. The Consumer Protection Act - Recap
  4. When can you return damaged or defective goods or items purchased? Your legal rights to return damaged goods:
  5. What to do if you purchase a defective or damaged motor vehicle from a new or second hand dealer or service provider?
  6. Repairs, replacement or a refund when it comes to a defective motor vehicle?
  7. When can you return damages or defective goods: The Consumer Protection Act No 68 of 2008 (CPA): Returns.
  8. When are you as a consumer entitled to a refund?
  9. What do you do if you purchase a defective motor vehicle from a new or second hand vehicle? How does the Consumer Protection Act No 68 of 2008 (CPA) and the common law protect you? What do you need to do and what are the guidelines in this situation?
  10. What are your rights if you buy a defective motor vehicle?

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