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Consumer Law | The Legal Advice Office

Consumer law advice and legal services especially pertaining to the purchase of defective and damaged motor vehicles and your remedies in these circumstances. Cancellation of Leases and contracts etc.  

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Tens of thousands of motor vehicles are bought every month for both new and second-hand

motor car dealerships and there are many complaints for the purchasers about the quality of the vehicle bought by them.

Motor vehicles are high-value items and also at the same time a depreciating asset.

The Consumer Protection Act No 68 of 2008 (CPA): The Consumers rights to safe, good quality goods. Continued  Section 55: Section 55(5) & (6).

n our last blog we looked at Sections 55 (4).

Today we will turn our attention to sections 55(5) & (6).

defective vehicle lemon

What do you do when the service provider insists on a repair, but then cannot fix it?

So you bought a lemon (a defective motor vehicle) and gave the service provider an opportunity to repair the defects in the vehicle, or they insisted on a repair, but they could not fix it.

 What do you do?

 Very often consumers, when they have an issue with a vehicle that they have bought, take it back to the dealership from whom they bought the vehicle to have them analyse the vehicle for the faults or defects and have it attended to in a repair.

But what does one do if they cannot fix it to your satisfaction?

eviction  

Many consumers are under the pump as far as their lease agreements are concerned.

Some private individuals who are leasing from private landlords are struggling to pay high rentals to keep a roof over their own and their family’s heads.

Commercial tenants, who are tied into long term commercial leases with their landlords, are finding it more and more difficult to fulfil their contractual obligations to their landlords as the economy contracts and finances become tighter.

The question then is: What can one do when one is caught in this financial vice?

The answer is not an easy one.

lemon law 800 x

So you bought a lemon? What do you do?

Two weeks ago we did a blog on the real-life situation where you buy a defective motor vehicle.

Over the weekend: we received an email which read as follows.

“Hugh, I did precisely that. I bought a lemon! On the 23rd January of this year; I bought a motor vehicle from a well-known dealership in Cape Town. I was very happy with my purchase during the first three months, but at the end of April, I started having transmission and gearbox problems. Having previously read some of your blogs on your website regarding defective motor vehicle; I took it back to the dealership where I bought the car for them to do a diagnostic test. They are now telling me that the cost of repairs is going to be almost R 54000.00 and I do not have that sort of money and their 3-month warranty had just expired when I took the vehicle into them so it is no longer under guarantee. What can I do? Please help!”

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South Africa

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Phone: +27 (028) 316 2458
Email: info@legaladviceoffice.co.za