Consumer Law

  • At The Legal Advice Office; we get many enquiries every single week from clients and consumers about whether, when and how they can go about returning faulty or damages goods that they have bought from a supplier.

  • In our last blog, we looked at then are entitled to a refund in respect of defective or damaged goods.

    If the item you purchased is defective or damaged you are generally speaking entitled to either a repair, as a replacement or a refund.

    The situation is however entirely different if there is nothing wrong with the item purchased from the supplier; as with an enquiry we had this morning from a lady who had purchased items online and then found that they were not exactly what she had intended to buy. There was however nothing wrong with the items themselves.

  • Consumer Protection

    The answer to this question is found in The Consumer Protection Act: No 68 of 2008(CPA): Section 55: Consumer’s rights to safe, good quality goods:

    “Quality is everyone’s responsibility” is a quote by W. Edward Deming; and should be aspired to by all of us.

    In our previous blog we looked at what you can do if you buy a defective item.

    Now we look at why it is that we enjoy that protection.

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Legal Advice Office

South Africa

Kandelaar Street, Vermont, Hermanus
Phone: +27 (028) 316 2458
Email: info@legaladviceoffice.co.za